FREQUENTLY ASKED QUESTIONS

Do you use any additives in your drinks?
Why do you add sugar to soft drinks?
What artificial sweeteners do you use in your drinks?
Which of your products are suitable for a Halal diet?
Do any of your products contain gluten?
Which of your products are suitable for Diabetics?
Are any of your products not suitable for vegan / vegetarian diets?
I would like to comment on one of your products – what is the procedure?
Do you add salt to any of your drinks, if so why?
Why do you use caffeine in some of your products?


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Do you use any additives in your drinks?

Additives are ingredients that we intentionally add to our products, either to maximise their appeal (taste, look, nutritional content etc) or to ensure they maintain their quality throughout their shelf life – they include preservatives, flavourings and colours, but also things like vitamins, minerals and sweeteners. 
Additives sometimes get a bad press, particularly ‘E numbers’, but an E number simply confirms that an additive has been approved as safe for use in foods and drinks throughout the EU. Many E numbers occur naturally in unprocessed foods.
All additives that we use have undergone exhaustive testing by both the British government and/or by the EU and every additive currently in use is defined as safe by these bodies. UK regulations also govern which additives are permitted in which foods and at what levels. All our drinks comply with these regulations.
We are aware that some people are concerned about the use of certain additives and we are actively working towards using natural alternatives, for example natural colours and natural flavours, in our products.
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Why do you add sugar to soft drinks?

Sugar is a traditional sweetener which is used in many soft drinks. It enhances fruit flavours and balances acidity as well as providing a source of readily available energy. We believe that full sugar soft drinks can form part of a healthy balanced diet and lifestyle. However, we acknowledge that some people prefer to avoid sugar and therefore we provide an extensive range of No Added Sugar or Sugar Free products to meet these needs.
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What artificial sweeteners do you use in your drinks?

We currently use aspartame, acesulfame K, saccharin and sucralose,  either on their own or in combination, and sometimes in combination with sugar.

All of these sweeteners have been thoroughly tested and are approved for use by the EU/British government. They provide a low calorie alternative for people who want to limit their daily calorie consumption.

From time to time artificial sweeteners, particularly aspartame, get a bad press. In fact, aspartame is one of the most thoroughly tested food ingredients, having undergone more than 200 scientific studies over a 30 year period. In May 2006, the European Food Standards Agency, declared that it is perfectly safe following an extensive review of scientific data.

Further information on sweeteners is available from the International Sweeteners Association at www.sweeteners.org and for aspartame at www.aspartame.info

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Which of your products are suitable for a Halal diet?

All of our products have recently been assessed by the Gloucester Muslim Welfare Association, who have produced a list giving the Halal status of our products. For full details of those products you can visit their website www.foodguide.org.uk/ .
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Do any of your products contain gluten?

The following products in our portfolio contain gluten:

Robinsons Fruit & Barley (all flavours)
Robinsons Barley Water (all flavours)
Shandy Bass
Britvic Tomato juice cocktail
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Which of your products are suitable for Diabetics?

Diabetes is a specific medical condition and whilst we cannot give individual dietary advice we do offer a wide range of drinks with varying sugar levels and some which are sugar free. This information is clearly given on all packs and in our Brands section of this site Click Here.

We recommend that you contact Diabetes UK – Tel: 020 7424 1000, or you can visit their website at www.diabetes.org.uk for further information on specific diabetes advice.
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Are any of your products not suitable for vegan / vegetarian diets?

We do not test any of our products on animals and we do not manage, sponsor or involve ourselves in any way with animal testing.
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I would like to comment on one of your products – what is the procedure?

You can either call our care line on Tel: 0800 0321767, write to us at: Britvic consumer care, Britvic Soft Drinks Ltd, Britvic Head Office, Breakspear Park, Breakspear Way, Hemel Hempstead. HP2 4TZ or alternatively you can send your complaint to us via the Contact us section on this site, and we will get back to you as soon as we can.
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Do you add salt to any of your drinks, if so why?

Britvic does not add salt (sodium chloride) to any of its drinks, with the single exception of Britvic Tomato juice cocktail, where a very small amount is used as part of the traditional flavouring of this drink. Where sodium (which is one part of salt) is added to other drinks it is usually so minimal that it is labelled as trace.
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Why do you use caffeine in some of your products?

Caffeine is a flavour which occurs naturally and is used in the manufacture of a number of food and drink products including soft drinks. It is one of a group of compounds called methylxanthines occurring naturally in various species of plants. Caffeine has a stimulating and vitalising effect which differs from person to person depending upon factors such as age, time of day and weight.

Caffeine has been used as a natural flavour component in cola-type drinks since their invention towards the end of the 19th century. Caffeine occurs naturally in cola nuts. The caffeine in these drinks gives a bitter taste which, in combination with the other ingredients, produces a pleasant, distinctive, overall flavour.

Caffeine is one of the most thoroughly tested food ingredients in the food supply. The scientific committees of the EU have not seen any evidence to suggest that a legislative limit for the caffeine content of soft drinks is necessary.
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Consumer enquiries

If you're unable to find the answer to your question, you can call us on 0800 0321767 or complete the Consumer Care Enquiry Form >.
 

 

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